What is Case Management?
“Case Management is an active process devoted to the coordination, rehabilitation, care and support of people with complex, clinical needs and their families. It aims to facilitate their independence and improve their quality of life whilst acknowledging safety issues.”
– British Association of Brain Injury Case Managers
“Case Management is a collaborative process which: assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individual’s health, social care, educational and employment needs, using communication and available resources to promote quality cost effective outcomes.”
– Case Management Society UK
We believe that to provide excellent Case Management services, your Case Manager should be a healthcare professional who is currently registered with their own regulatory body.
We are pleased to see that the Institute of Registered Case Managers has recently been created via collaboration of the British Association of Brain Injury and Case Management (BABICM), the Case Management Society UK (CMSUK) and Vocational Rehabilitation Association (VRA).
What are our Core Values?
Guidance
We understand that the journey from injury to rehabilitation and living with life-altering conditions can be a daunting experience.
We pride ourselves in professionally guiding clients and their families through each step, pre- and post-litigation.
To achieve this, we point clients in the right direction of appropriate healthcare at each stage.
Client Focus
Our clients’ quality of life is at the core of our Case Management duty.
It is imperative that we measure the client’s quality of life alongside their own perception of their health and wellbeing. This is measured at the onset of our services and at regular intervals using standardised assessments.
The happiness, welfare and progress of our clients is of utmost importance to us as professionals.
Collaboration
We put clients first in everything we do by working closely with clients, carers, families, communities, legal teams, and health professionals, both NHS and private.
We ensure seamless collaboration amongst all parties, with the best interest of the client in mind at all times.
Stability
Our aim is to work with clients on a long-term basis to ensure a consistent quality of management, allowing the client’s health, care and personal needs to be met.
Both short- and long-term goals will be drafted alongside the client and other professionals, with regular assessments to ensure these are being worked towards.
