Meet the Beacon Case Management team, or get in touch to learn more about the clinical and professional services we provide. We are always happy to help.
Case Managers
Sophie Benko-Jones
Director and Case Manager
Sophie is the Director of Beacon Case Management Ltd and has been a Case Manager since 2010. She is a qualified Occupational Therapist registered with the Health and Care Professions Council, and in 2016 she qualified as an Advanced Case Manager with BABICM.
Specialising in catastrophic injury cases, such as acquired brain injury, minimally conscious states, cerebral palsy, orthopaedic injury and amputee, Sophie works with both children and adults. She also has a wealth of experience working with teenagers who are transitioning into adulthood.
Sophie is skilled in managing the client’s journey from pre to post litigation and helping her client and their family throughout by building trusting and professional relationships whilst maintaining professional boundaries.
Melanie Jones
Associate Case Manager
Melanie is an experienced Case Manager who is based in North Wales and covers the North West. Melanie qualified in 2006 and spent ten years working across Social Services as an Occupational Therapist. She began working as a Case Manager in 2016 and has managed complex pre and post litigation cases for clients with serious injuries. She is also a Welsh speaker.
Melanie is confident in assessing and providing intervention for community-based clients with long-term, complex disabilities. She is particularly adept at assessing their immediate and long term needs, making appropriate provision with a view to promoting independence and wellbeing.
Melanie is very skilled at making recommendations regarding major essential adaptations and designing and specifying specialist adaptations/equipment required for safety and independence. She also has specialist knowledge of building regulations which must be considered in the designing of facilities for disabled individuals.
Elaine O’Flaherty
Associate Case Manager
Elaine qualified as a Physiotherapist in 2008 from the University of Salford. She has gained significant experience in the NHS and private practice in the holistic management of complex client cases with catastrophic injuries both physical and cognitive and those with long term Neurological conditions. Also, developing and managing the service in a variety of complex ABI and Neuro rehabilitation units in the North West.
Elaine started working as an Associate Case Manager in 2017 and has gained experience supporting clients throughout the litigation process and post settlement, clients funded by the Help for Heroes charity and an International publicly fund-raised Rehabilitation Trust in addition to managing complex and catastrophic traumatic orthopaedic and brain injury rehabilitation.
“Elaine is unquestionably one of the most efficient, organised and thorough Case Managers I have ever worked with. She is extremely diligent and hugely supportive of clients. I am not currently working with any other Case Managers who are at a comparable level to Elaine.” – Solicitor and Senior Associate
Rachel Gannon
Associate Case Manager
A highly experienced and skilled case manager, Rachel specialises in the case management of adults following catastrophic injuries including brain injuries, spinal injuries, polytrauma, amputations and peripheral nerve injuries. Rachel is also an experienced medico-legal expert for care, case management and occupational therapy.
Rachel is an occupational therapist working as a case manager, with over 16 years’ experience in the delivery of rehabilitation. She is passionate about the provision of cost-effective and collaborative rehabilitation, to restore an individual’s function and quality of life.
Her clinical area of expertise is the case management of clients who have sustained complex and life changing injuries, including brain injuries, spinal injuries, complex orthopaedic injuries and amputations.
Business Support
Rachel Wilkinson
Team Administrator
Rachel joins Beacon Case Management Ltd with a wealth of experience as an NVQ assessor for health and social care, and many years working in the childcare industry.
Rachel is skilled in educating staff and reviewing staff training needs. She has extensive experience in observing and appraising staff skills. Rachel has excellent experience working alongside SENCOs in preparing assessment framework forms for children with special educational needs.
Rachel has worked alongside Sophie since 2018 and has enjoyed getting to know clients and their families. She is keen to expand her knowledge in the Case Management industry. Rachel has completed training in GDPR, home and remote-worker data security, complaint handling (level 1) and effective home working and well-being.
Sally Gregson
Compliance Manager
Sally joins Beacon Case Management with over ten years management experience including management roles within the NHS as an Office Manager and Deputy Practice Manager. She has an ILM Level 4 qualification in Leadership and Management.
Sally assists our case managers in managing all aspects of the day-to-day management of support packages including overseeing rotas, inductions, training and supervising, developing policies and protocols, auditing and working closely with clinical staff to ensure the efficient, effective running of the service. She supports the business in achieving excellent standards and targets in line with The Health and Social Care Act and regulations linking in with the Care Quality Commission.
Sally is absolutely committed to providing the best possible care for our clients and offers valuable insight and critical assessment of situations. She develops excellent working relationships with colleagues, clients and their families to ensure a focus on safe, effective, compassionate and high-quality care for all.